Privacy Policy

Buffalo48 Shoes/Boots Store

Update July 20, 2024

Welcome to Buffalo48. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our store.

Information We Collect

We collect various types of information to provide and improve our services:

1. Personal Information Includes your name, email address, phone number, billing and shipping address, and payment information.
2. Technical Information : Includes your IP address, browser type, operating system, and device information.
3. Usage Information**: Includes details about your interactions with our website, such as pages visited, links clicked, and items viewed.

How We Use Your Information

                  We use the information we collect for the following purposes:

1. To provide you with a quick and simple checkout experience;
2. To process your orders, contact you concerning the status of an order, answer any of your questions, or otherwise contact and communicate with you;
3. To address problems with the Services, our business or our products and services, and to protect the security of the Site and our business; and
4. To help us learn more about our Site and Store visitors, App and Service users, Membership Program members, and customers and to improve their shopping experience and our business.
5. To Process Transactions: To complete your purchases and provide customer support.
6. To Improve Our Services: To enhance our website, personalize your experience, and improve our product offerings.
7. To Communicate with You: To send order confirmations, updates, marketing materials (only if you have opted in), and respond to inquiries.
8. To Comply with Legal Obligations: To fulfill legal and regulatory requirements.

Sharing Your Information

1. We are committed to protecting your privacy and will not sell, trade, or rent your personal information to third parties. We may share your information with:
2. Service Providers: Trusted third-party companies that assist us with payment processing, shipping, marketing, and other services, only to the extent necessary to perform these functions. These providers are contractually obligated to protect your information and use it solely for the services they provide to us.
3. Legal Authorities: When required by law or to protect our rights and interests.
4. Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred, provided the receiving party agrees to respect your personal data in a manner consistent with this Privacy Policy.

 Data Security

1. We implement a variety of security measures to protect your personal information. These include encryption, access controls, and secure servers. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Your Rights

Explanation of Applicable Privacy Rights

Depending on your U.S. state of residence, you may have certain rights in relation to your personal

information, including; 

1.  Right to Know: You may have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information (including the names of such third parties), and the specific pieces of personal information we have collected about you. You may have the right to access your personal information in a portable format, all subject to appropriate verification.
2. Right to Delete: You may have the right to delete personal information that we have collected from or about you. Note that there are some reasons when we will not be able to fully address your request, such as, where permitted, if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to maintain for internal purposes, or to comply with a legal obligation or to exercise our rights.
3. Right to Correct: You may have the right to correct inaccurate personal information that we may maintain about you, subject to appropriate verification.
4. Right to Opt-Out of the Sale or Sharing of Personal Information: You may have the right to opt-out of the “sale” or “sharing” of your personal information, as such terms are defined in applicable privacy laws, to third parties.
5.  Right to Opt-Out of Targeted Advertising: You may have the right to opt-out of targeted advertising, as such term is defined under applicable law. Opting out does not mean that we will stop non-targeted advertising.
6. Right to Appeal: You may have the right to appeal a decision we have made in connection with your privacy rights request.
7. Right to Limit the Use or Disclosure of Sensitive Personal Information: You may have the right to limit the use or disclosure of sensitive personal information for business purposes.
8. Right to Non-Discrimination: You may have a right not to receive discriminatory treatment by Buffalo48 for exercising your privacy rights listed in this section.

Changes to This Privacy Policy

1. We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our website following any changes constitutes your acceptance of the new Privacy Policy. 

Return Policy

                  Return Window:

1. Customers may return items within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging, including all tags and labels.

                   Eligibility for Returns:

1. Shoes must be unworn and undamaged.
2. Items purchased on sale or with a discount code are eligible for store credit only.
3. Final sale items are not eligible for return or exchange.

                   Return Process:

1. Request a Return: Contact our customer service team at teambuffalo@gmail.com or +1(915)799-3725  to initiate a return. Please provide your order number and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and a prepaid return shipping label.
3. Pack and Ship: Pack the items securely in the original packaging, including the return form, and affix the prepaid return shipping label to the package. Drop it off at the nearest shipping carrier location.

                  Refunds:

1. Refunds will be processed within 7-10 business days of receiving the returned items.
2. Refunds will be issued to the original payment method used during purchase.
3. Shipping charges are non-refundable.

                  Exchanges:

1. To exchange an item, please follow the return process and place a new order for the desired item.
2. We offer free shipping on exchange orders.

                   Damaged or Defective Items:

1. If you receive a damaged or defective item, please contact our customer service team immediately. Provide your order number, a description of the issue, and any relevant photos.
2. We will provide a prepaid shipping label and expedite the return process.

                   International Returns:

1. Customers are responsible for return shipping costs for international orders.
2. Duties, taxes, and fees are non-refundable.
3. Note:** We reserve the right to refuse returns that do not meet the above conditions.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Buffalo48shop@gmail.com  

Email: teambuffalo@buffalo48shop.com

Phone: +1(915)799-3725